Frequently Asked Questions

RoboResponder is ideal for businesses, HR, universities, colleges, service providers, and anyone who receives frequent, repetitive email queries.

When an email is received, RoboResponder scans your uploaded knowledge base for relevant answers. If it finds one, it sends a reply automatically. If not, the message is forwarded to your fallback email for a human response.

Currently, RoboResponder supports PDF documents. You can upload an FAQ, help guide, or any structured document that contains common questions and answers.

A fallback email is the address where messages are sent if RoboResponder cannot find a relevant answer. This ensures no email goes unanswered. In addition, this email also receives BCC copies of all AI-generated responses for quality monitoring.

Yes! Depending on your plan, you can set up multiple "AI Inboxes" — each linked to its own email and knowledge base.

No, you do not need to change your email. You just need to set up email forwarding from your existing address (like info@yourdomain.com) to the unique address provided by RoboResponder.

If you reach your monthly reply limit, RoboResponder will stop sending automated replies and forward all messages to your fallback email until your billing cycle resets or you upgrade your plan.

Replies are sent using the sender name you configure during setup. If a recipient replies, the message first lands in your company mailbox, which is configured to forward emails to the RoboResponder email address. This ensures replies are captured and processed correctly while appearing seamless to the recipient.

Yes. We take data privacy seriously. All documents and emails are processed securely and are never shared with third parties.

Absolutely! You can upload new versions of your documents at any time from your dashboard.

Yes. All users receive email support, live chat assistance, help videos, and access to our knowledge base.